Omron HJ-720ITC Pocket Pedometer with Advanced Omron Health Management Software

The Omron HJ-720ITC Pedometer is wonderful! It counts steps accurately. I love the clip that comes with it so if it falls off, it doesn't completely fall off. I love the software that comes with it so you can track your progress from day to day. It gives you incentive to do better.

Excellent tool to assist in increasing your exercise level by challenging yourself to beat the numbers of steps of the previous day. Doesn't drop mileage like other pedometers.

On July 9th of 2008 I purchased this unit primarily due to such outstanding reviews I found on Amazon. For the first month I was as happy as all the five star reviewers. I really loved the unit. Last week the unit stopped exporting my walking details to the software (which is the feature that I liked most).

After calling Omron, they recommended that I take the sofware off my computer and attempt to put it back on. And that if that didn't work, the problem most likely came from a default in the unit.

Putting on the new software didn't fix the issue, so I called Omron back and told them that I must have a faulty unit. They told me that I had to send back the unit to their repair department and include a $5.00 money order for the expense of sending me back a new unit.

So they are asking me to pay for both shipping, to and fro, to replace a unit I purchased one month ago. That is an insult to injury. Not only do they not acknowledge the down time of not having the unit, the inconvenience and time spent mailing the unit and going to the bank to get a money order, but they charge me $10.00 for postage.

That is bad customer service in my book!

This is the best pedometer I've had so far. It interfaces with the PC perfectly. It's very user friendly and very much worth every bit of the price. I like mine so much I purchased another for my wife!

I bought for myself, my wife, and my daughter and we all love them as thet are accurate and have all of the infromation on the computer.