Adobe Acrobat Pro Extended 9 Upgrade

As long time business user of Adobe Acrobat, I found everything works as it should and so far no complaints. Installed as upgrade to Acrobat v8 Pro and following re-boot began instantly using it; digital signatures, etc., were imported without issue.

In this latest, extended version I found the Forms feature particularly useful right out of the box. It allowed me to quickly create a new form directly from a pdf (dumb) page from a new Bid package; yes, the issuer of RFQ should have provided it as a form, but they didn't. Imagine their surprise when they received their page back as a filled in pdf form (one they didn't create and did not send out).

Other features in the new version are useful and intuitive for long term Acrobat users. If you use Acrobat a lot and enjoy the Pro feature set in whatever version you are using, consider upgrading to Pro Extended 9 - for me, it was well worth the price.

Adobe Acrobat Pro Extended 9 Upgrade for Windows

After 3 hours on Adobe's support hotline, being ping ponged between India and the US and back, Adobe admitted to a run of incorrect utility discs in the windows boxes. Adobe incorrectly inserted UNIX 3D capture utility discs in the Windows boxes. They would not make good on this (they would not send me the correct utility disc) because they said "Amazon is not an authorized retailer for Adobe".

Adobe Customer Service surprised me by telling me, after taking my money, that upgrading version of acrobat in Creative Suite is not a valid path for this upgrade.
So if you have many copies of Creative Suite 2 -- the only legal way to obtain an upgrade for Acrobat is to upgrade your entire Creative Suite package.

Only after ordering and receiving the Acrobat Pro Extended Upgrade did I discover (sticker on outside of box) that it is only an upgrade from previous Acrobat Pro versions. To upgrade from a previous Acrobat Standard version one has to first purchase the Acrobat Pro version upgrade, then purchase the Acrobat Pro Extended upgrade.

Unless I'm missing something, this information is not present on the Amazon site and as far as I can tell was only added to the Adobe Acrobat site recently.

The only reason I purchased the Pro Extended was at the suggestion of Adobe Acrobat technical support to regain some functionality that Adobe removed from Acrobat Standard after version 5. Of course they did not mention that I would have to pay for two upgrades.

Hopefully Amazon will make this clear in their description of this product upgrade, although one would presume that Adobe should have supplied them with this information.