Waterpik SM 653 CG Original 6-Mode Massage Handheld Shower, Chrome

For several years, we've used Delta handheld shower with Aquasana water filter Then, a few months ago, the Delta broke and it was time for a replacement. We did a thorough research on Amazon and decided to purchase this Waterpik. The design looked good and the handle was very light. Regrettably, there was too much cheap plastic all around. So why the three stars? First, the harsh smell of the new rubber shower hose. How can I enjoy a nice, peaceful shower when I am enveloped in a toxic cloud? After 4 weeks of daily use, the Waterpik hose still smells awful. I replaced the hose with a 72" stainless steel shower hose from local "BDF hardware" (got it?) store. (Item #44053, $19.95) Second, since Day One, the shower head has been leaking. I changed the water setting, but to no avail. As the water flows, you can hear the constant drip.. drip.. drip into the shower floor. This is yet another example of a cheaply made, low-quality foreign product. Waterpik decided to slash U.S. jobs and build the product in China. They got what they paid for. In the future, I will seriously reconsider when purchasing another Waterpik product.

First, let me say that I have had the chrome unit for about seven years. A few of the settings did not work well after about 1 year. I didn't care as I really did not use them.

The reason for my 2 stars is the warranty. Water pik claims a lifetime warranty. When I contacted them, they said the warranty from back then was only 1 year. I was fairly certain it was lifetime. Can I prove it? No. I might be a bit of a pack rat, but saving boxes of inexpensive items for that length of time is cause to be commited! Customer service said I should have kept my reciept. Pretty sleazzy!

Just bought a new house, needed a hand-held shower head, and wanted it to look nice. So I tried Moen (returned it), considered Delta, and visited several stores trying to find a shower head. I can't stand that all of these shower heads now just sit in their holder by the tip of the handle... that was part of the problem with the Moen - it was shaky, seemed like it would fall out at any moment. I've had the Waterpik before and liked it (in fact, had it in the house I just moved out of), so finally, after much searching and a couple of returns, I went back to old faithful. Why did I ever look anywhere else? It's not the sleekest looking shower head (others look nicer, more polished, more stylish)... BUT, it works well, and absolutely gets the job done. The spray options are perfect, the hand held piece (like others) just sits in the holder by it's tip (I was worried about this), but it fits better than most, kind of wedges in there, so it's very stable - having used it now for a while, I have no concerns about it falling out. If you want something that will just work well and give you the shower you want, look no further.

In case you are thinking the "chrome finish" means metal parts, it is not so. The chrome finish is on all plastic parts. It seems that it might crack or break more easily that a metal product, of course. I thought it would be made like my sink faucet, out of metal. I will treat it with care to avoid dropping or tightening the parts so much that they crack. So far it works fine, no leaks, and the plastic does mean it is light weight in the hand. I have held metal ones that do cause some fatigue from holding the weight after a while. No complaints, but I was surprised by the all plastic, so I thought I'd post a warning! I give it 4 out of 5 because it works nicely, but it doesn't do anything outstanding or unusual. Value for price is good, I am satisfied with the purchase.